Did you notice that Telecoms giant, MTN increased the numbers of their recharge pin from 12 to 16 digits?
Well, according to reports from This Day paper, subscribers are complaining about this new development and described it as another insult to its customers in Nigeria.
The president of National Association of Telecommunications Subscribers, NATCOM, Deolu Ogunbanjo, expressed shock over this and said there was no prior notice to its implementation.
Speaking further, he said though there was nothing wrong in the new development, he frowns at the failure of the company in carrying stakeholders along which is an infringement on customers' right.
In reaction to this, when contacted, the MTN Public Relations Manager in Nigeria, Funsho Aina confirmed that there was no formal communication on the latest move except for the notice that was on social media platforms, Twitter and Facebook since the 28th of June.
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